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FAQs

1. Why is my Lockheed Martin Email not found?
Each new user must create an account on the Lockheed Martin Store website. Click on the link , ?CLICK HERE TO CREATE A NEW ACCOUNT?? located above the fields where you input your email and password. Enter all the required fields from that point. This information will be remembered by the system for future orders. If you have previously created an account and it is still not recognizing your email and/or password, please contact Customer Service at 877-723-3893 or info@lockheedmartinstore.com.

2. I noticed that some of the items have ?Standard Production Times?. What does that mean?
We offer a selection of ?custom? items that are produced on an order-by-order basis. These items are shipped directly from the factory. The production time indicates how many business days (Mon-Fri) are required to produce your order. This time frame does not include the time it takes to ship to your location from the factory. Please see below for more information on transit times.

3. When I tried to check out, it asked me for my in-hands date. What date should I enter?
Your in-hands date is the date that you need the items delivered to your location. Although this field is optional, we recommend choosing a delivery date if your order is a RUSH or if you need the items for a specific event/meeting. Please keep in mind that FedEx and UPS do not normally deliver on the weekends, so the date selected should be a ?business day? (Mon-Fri).

4. Why does every item have a high minimum quantity?
Many of the items on the store are produced on demand which allows us to offer a larger variety of product colors and styles. It also allows for custom imprints on most of the items. If you only need a few items, look for the dark blue button in the left column called ?In Stock Items?. These products are stocked in our warehouse for faster shipping. They are pre-printed with the LM logo and are available with low or no minimums.

5. When I tried to check out, it asked me for my preferred shipping method. How do I know which one to choose?

Ground Shipping: The transit time for ground shipping is 1-6 business days, depending on the shipping and delivery locations. Delivery can be anytime before close of business for corporate locations or before 7:00 p.m. for home deliveries. Stock items normally ship from our warehouse in Delran, NJ. However, custom items ship directly from our vendors, which are located throughout the country. Please consult our Ground Transit Map or contact customer service for more information on shipping times.

2-Day Air Shipping: The transit time will be 2 business days, excluding weekends and holidays. The order may be delivered any time before close of business that day.

Overnight Shipping (Standard): The transit time will be 1 business day, excluding weekends and holidays. The order may be delivered any time before 3:00 pm that day. Priority Overnight services (morning delivery) may be available. Please contact customer service for more information.

If you have a RUSH order and you need your promotional items by a certain date/time, please contact customer service to be sure that we can meet your in-hands date.

6. How can I check the status of my order or get my tracking information?
For stock items that ship from our warehouse, tracking information is uploaded to the website once the order has shipped. To access this information, you will need to log into your account and select the ?Order Status? link at the top, right corner of the page. You will then see a list of your orders with the status, ship date and tracking numbers (if available) for each order. You will also be able to open a copy of the order and save/print it for your records. If you have ordered custom items, please email customer service to check the status of your order and obtain tracking information.

7. I want to place an order, but it is asking me for my log-in information. Where can I sign up for an account?
Any Lockheed Martin employee or contractor can create a free log-in which will allow them to place orders through the online store. To create a log-in account, please click on the ?My Account? link at the top, right corner of the home page. Then you will need to click on the large red button that says ?Click Here to Create an Account.? It will then ask you to enter your email address and create a password. It will also prompt you to enter your shipping/billing address and phone number. Once you have completed the fields, please click on the ?Submit? button to complete the registration. You can then place orders through the online store. Please contact customer service if you need additional assistance creating your account or placing an order.

8. Am I able to add personalization to my order? Will there be an additional fee to do this?
Yes, most "custom" items can be personalized. Please put a note in the ?Personalization? box that you would like to use a custom imprint on your order. Please keep in mind that our pricing includes a 1-color and/or 1-location imprint. Any additional colors/locations will be extra. Please contact customer service if you need a quote or would like assistance with your special project.

9. I am not able to find what I need on the online store. Can you help me find what I need?
If you are looking for a specific item or have a special project you are working on, we can assist you with locating the items you need. We work with many vendors that sell a wide range of promotional items and we will do our best to find something that fits within your budget. If you would like more information or if you need a quote for a specific item, please contact customer service. When you contact us, we may ask for information that will help us to narrow down our search. Some information that we might request includes the type of item you need, the quantity, the event date, the type of event, the price range/budget, and the imprint/design you would like. Having this information available will allow us to assist you quickly and efficiently.

10. Will my credit card be charged now or when my items ship?
Since shipping rates vary with each order, your card will not be charged until all items on the order have shipped. At that time, you will be charged for the total of the merchandise, plus applicable freight. When the order is placed through the online store, an authorization hold may appear on your account, but that charge will ?drop off? within a few business days. The actual charges will not post until the order is completed and billed. If you have questions about this policy, please contact customer service for more information.

11. I wanted to order some items, but I need several different colors and sizes. Do I have to order all of the same color/size to meet the minimum requirement?
No, you may order any combination of colors and sizes, as long as the total order meets the minimum requirement. If you have any issues placing your order, please contact customer service for assistance.

12. I tried to log into the website, but it does not recognize my email address or password. What should I do?
If the website does not recognize your email address, it is possible you do not yet have an account. Please see above for instructions on creating a new account. If you have an account and forgot your password, please click on ?My Account? at the top right corner of the home page and then click on the link that says ?Create New Password?. You will be asked for your login/email address where you will be sent instructions to reset your password. If you still have problems logging into the website, please contact customer service for assistance.

13. Do I have to place my order through the online store? Do you accept phone or email orders?
We prefer that orders be placed through the online store. This ensures that you and Renaissance Promotions receive an order confirmation. However, if you have any issues placing your order through the online store, we are happy to accept emailed orders. When placing an email order, please be sure to include the item number(s), your shipping/billing address and a valid payment method (credit/debit card, purchase order or valid gift code). Phone orders are not accepted at this time as we prefer to have records of all transactions. For more information on this policy, please contact customer service.

14. What is your return policy?
Your satisfaction is guaranteed. If for any reason you are not satisfied with the merchandise you receive, simply call 877-723-3893 or email info@lockheedmartinstore.com to expedite your exchange or return.

Note: All returns are subject to a 20% restocking fee unless the order was shipped incorrectly or there is a material defect.

ALL RETURNS MUST BE MADE WITHIN THIRTY DAYS OF RECEIPT OF MERCHANDISE.

 

 
Owned and operated by Renaissance Promotions under corporate agreement with Lockheed Martin. All rights reserved. ©2015
 
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